Terms of service
Last updated: November 10, 2026
These Terms of Service govern your use of jhoanesbakery.com and all purchases made through it from Jhoan Estupinan Corp., doing business as Jhoanes Bakery & Coffee, 33-04 Broadway, Astoria, NY 11106 ("Jhoanes," "we," "us"). By using this site or placing an order you agree to these Terms, our Refund Policy, our Shipping and Pickup Policy and our Privacy Policy.
1. Orders and acceptance
- An order is accepted when you receive our order confirmation. We may decline or cancel any order (for example, for pricing errors, suspected fraud, or when a product becomes unavailable); in that case any amount charged for the cancelled items will be returned to the original payment method.
- You must provide accurate contact information, including a mobile phone number, so we can reach you about your pickup.
- Prices are in U.S. dollars and do not include applicable New York State and City sales tax, which is added at checkout where required.
2. Handmade products
Our products are handmade by our pastry team. Colors, decorations, sizes and garnishes may vary slightly from the photos on the website, and seasonal ingredients may be substituted with ingredients of equal or better quality. These variations are not defects.
3. Allergen and dietary disclaimer
Our products are prepared in a shared kitchen and production center that handles wheat/gluten, milk and dairy, eggs, soy and tree nuts (including almonds, hazelnuts and pecans). Products may also come into contact with peanuts, sesame and other allergens used in our café kitchen. Although we follow careful handling practices, we cannot guarantee that any product is free from allergens or cross-contact. Product descriptions list main ingredients only and may change. Customers with food allergies, intolerances or dietary restrictions are responsible for contacting us before ordering at (347) 408-7024 or contact@jhoanesbakery.com. By placing an order, you acknowledge this risk.
Some products may contain alcohol, raw or lightly cooked eggs, or non-edible decorations (such as cake supports, picks, ribbons or toppers) that must be removed before eating.
4. Food safety after pickup
Products should be stored and consumed according to the guidance provided. We are not responsible for illness or damage resulting from improper storage, transport, or consumption after the recommended period.
5. Refunds, cancellations, pickup and delivery
Refunds and cancellations are governed by our Refund Policy. Pickup, missed pickups, transport after pickup, café delivery through third-party partners and wholesale deliveries are governed by our Shipping and Pickup Policy. These policies are part of these Terms.
6. Website content
All content on this website, including photos, logos, recipes and text, belongs to Jhoanes or its licensors and may not be copied or used without our written permission. We may update the website, products, prices and these Terms at any time; the version in effect when you place an order applies to that order.
7. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order, and we are not liable for indirect, incidental or consequential damages, including event costs or lost profits. Nothing in these Terms excludes liability that cannot be excluded under New York law.
8. Governing law
These Terms are governed by the laws of the State of New York. Any dispute will be resolved in the courts located in Queens County, New York, including the Small Claims Part of the Civil Court of the City of New York where applicable.
9. Contact
Retail and online orders: (347) 408-7024 · Wholesale: (347) 761-2687 · contact@jhoanesbakery.com · 33-04 Broadway, Astoria, NY 11106