Shipping policy

Last updated: November 10, 2026

1. Pre-orders on this website: in-store pickup only

Pre-orders placed on jhoanesbakery.com (cakes, dessert and croissant boxes, seasonal items, catering and other made-to-order products) are available for in-store pickup only at Jhoanes Bakery & Coffee, 33-04 Broadway, Astoria, NY 11106. We do not ship these orders.

Café orders placed through our Order Online page (powered by Toast) may offer pickup or delivery; see section 6.

2. Pickup date and time

  • You choose your pickup date and time window before checkout. Pre-orders need at least 2 or 3 days of notice depending on the product (7 days for large orders), counted from the day of the order if placed before 12 PM ET.
  • Your entire order is prepared and picked up together on a single date, set by the item that requires the most notice.
  • Pickup is not available on certain days and on dates when the store is closed. Only the dates shown at checkout are available.

3. At pickup

  • Please arrive within your selected time window and bring your order number and the name on the order. A government-issued photo ID may be requested for large orders.
  • Someone else may pick up your order if you include their name in the order notes.
  • Please inspect your order at the counter before leaving (see our Refund Policy).

4. Late and missed pickups

  • If you are late, we will hold your order, refrigerated when required, until closing time on the scheduled pickup date. Please call (347) 408-7024 if you are running late.
  • Orders not picked up by closing time on the scheduled date are considered abandoned. Because they are perishable, they may be donated or discarded for food safety reasons, and they are not refundable and cannot be rescheduled.

5. After pickup: transport and storage

Once an order is handed to you or to the person you authorized, responsibility for the products passes to you. We are not responsible for damage caused during transport (for example, cakes tilting or melting in a vehicle), improper refrigeration, or exposure to heat after pickup. Cakes and mousse desserts should be carried flat, kept refrigerated and consumed according to the guidance provided with your order.

6. Café delivery and third-party couriers

  • Delivery of café orders placed through Order Online is performed by independent third-party delivery partners that work with Toast, not by Jhoanes employees. Delivery availability, delivery area, fees and estimated times are set at checkout and may change based on demand, traffic and weather.
  • We prepare and package each order carefully. Once the order is handed to the delivery partner in good condition, we are not responsible for delays, handling during transport, or delivery to an incorrect address provided by the customer. If something goes wrong with a delivery, contact us at (347) 408-7024 the same day and we will help resolve it with the delivery partner.
  • Orders placed on third-party marketplaces (such as DoorDash, Uber Eats or Grubhub) are also subject to the terms and refund rules of those platforms.
  • If you send your own courier, rideshare driver or delivery service to pick up a pre-order, you are responsible for that service, and our responsibility ends when the order is handed to your courier in good condition.

7. Wholesale deliveries

Delivery is available only to approved wholesale accounts, subject to delivery fees and schedules agreed in writing. Risk of loss passes to the wholesale customer upon delivery to the agreed address (or upon handoff to a carrier selected by the customer). Wholesale customers must inspect products at delivery and report any shortage or damage the same day. Additional terms are set out in each wholesale agreement. Wholesale inquiries: (347) 761-2687.