Refund policy

Last updated: November 10, 2026

This Refund and Cancellation Policy applies to all orders placed on jhoanesbakery.com with Jhoan Estupinan Corp., doing business as Jhoanes Bakery & Coffee ("Jhoanes," "we," "us"). It is posted here, linked at checkout, and must be accepted before every online order, as required by New York General Business Law § 218-a.

1. Perishable, made-to-order products

Our pastries, cakes, breads and desserts are perishable food products prepared fresh for each order. For food safety reasons, products cannot be returned or exchanged once they leave our premises.

2. No refunds

All sales are final. We do not offer cash or card refunds on online orders, including:

  • orders that are not picked up on the selected date and time window;
  • changes of mind, taste preferences, or event cancellations;
  • products that were stored, transported or handled improperly after pickup.

3. Cancellations and changes

  • Special orders, seasonal pre-orders, cakes, catering and orders of 10 or more items: may be cancelled or rescheduled only if you contact us at least 48 hours before the scheduled pickup time. Approved cancellations receive store credit for the amount paid, valid for 12 months. Within 48 hours of pickup, ingredients have been purchased and production has started, and orders cannot be cancelled, rescheduled or credited.
  • Other pre-orders: may be rescheduled once, subject to availability, if you contact us at least 48 hours before pickup.
  • Cancellation and change requests must be sent to contact@jhoanesbakery.com or made by phone at (347) 408-7024. A request is valid only once we confirm it in writing.

4. If we make a mistake

Please check your order at the counter before leaving. If an item is incorrect, missing or damaged at the time of pickup, tell our staff before leaving the store, or email a photo to contact@jhoanesbakery.com within 2 hours of pickup. If the issue is our responsibility, we will, at our option, replace the item, prepare it again for a new pickup, or issue store credit. Issues reported after this period, or after products have been consumed, cannot be accepted.

5. Holiday pre-sales and promotions

Discounts and pre-sale prices apply only under the conditions stated on the product page at the time of purchase (for example, order deadline and eligible pickup dates) and cannot be applied retroactively or exchanged for cash.

6. Payment disputes

By placing an order you confirm that you have read and accepted this policy. Before opening a dispute or chargeback with your bank, please contact us so we can help. We keep records of each order, including the accepted terms, selected pickup date and time, and pickup confirmation, and will provide them to the card issuer in response to any dispute.

7. Contact

Jhoanes Bakery & Coffee · 33-04 Broadway, Astoria, NY 11106 · (347) 408-7024 · contact@jhoanesbakery.com

Nothing in this policy limits any right you may have under New York law that cannot be waived.